FREQUENTLY ASKED QUESTIONS

How much time is required to visit the park ?

To fully enjoy all the activities at Casela Nature Parks which also includes the Thrill Mountain, we recommend sparing a full day. Our restaurants are also opened for your breaks and lunch within the park.

Can we bring food and drinks with us for the day?

Food and drinks are not allowed in the park and it is strictly forbidden to feed the animals. The park has a main restaurant and numerous food and beverage outlets which cater for all tastes at affordable prices. However, baby food is allowed and you may also bring your bottle of water.

Can we book the time for the Tulawaka activity?

Unfortunately, we do not offer booking options for this attraction; they are available to all park visitors on a first-come first-served basis. However, we do hold reservation for other activities including the Thrill Mountain activities, Quad Biking, Interaction with Big Cats and much more. Please contact our reservation team for more information.

Are there baby changing facilities?

We have baby changing facility at the entrance in the Discovery Centre. Our Front Desk staff will be pleased to show you the way.

Is the park pushchair/wheelchair friendly?

Not all areas of the park are accessible to wheelchairs due to the natural terrain of Casela Nature Parks. However, our staff across the park are always happy to lend our guests a helping hand.

Can we ride a bicycle around the park?

It is strictly not allowed to ride Roller skates, skateboards and bicycles or any motorized vehicle inside the park for the safety of the visitors and our staff. It is advised to always use the footpaths which will guide you to all the attractions in the park.
Should you wish to discover our safari animals riding an e-bike or a quad bike, please refer to our African Safari activities for more details.

Can we touch the animals or take close-up photos with them?

Animals at Casela Nature Parks are very well pampered and they have with time, developed an element of trust and respect towards their zookeepers. As for our visitors, for security reasons, you are encouraged to keep reasonable safety distance with the animals. You are also requested to respect all the security signage and not to leave your child unattended at any moment. You are also free to take photos of the animals without putting yourself at risk.
Interaction with the Big Cats is part of the activities that we offer. The animals can then be touched and photos can be taken under close supervision of our professional zookeepers. The minimum age is 15 years and height is 1m50.

Can we play football or music inside the park?

The Casela Nature Parks is a nature and animal park where the animals and other visitors should at any moment be disturbed by any music emitting device or equipment. Enjoy the roar of our big cats and the whistle of our birds while discovering the park. No ball games are allowed in the park.

What should visitors wear?

While visiting the park, feel comfortable in your shoes with light clothes and get prepared to be mostly exposed to direct sunlight. It is advisable to bring your sunglasses and protection creams while being constantly hydrated due to the heat. Sportswear and closed shoes are highly recommended for activities at the Thrill Mountain.

Is Casela Nature Parks open today?

Casela Nature Parks is open 7/7 from 9 a.m to 5 p.m. including public holidays. However, the park is exceptionally closed on 25th December and 1st January.

How do I get directions to Casela Nature Parks?

The park is easily accessible from any part of the island. Please click here to get directions.

Do you provide taxi services to pick me from my hotel?

Casela Nature Parks does not offer taxi services. The park is so well known in Mauritius that any person travelling by public transport or any taxi driver should be able to direct you or drive you to our park.

How can I pay for admission, food, and souvenirs?

Casela Nature Parks accepts Cash, Visa, MasterCard, American Express and Union Pay cards at its ticketing desk at the Discovery Centre. We mostly accept cash in most food and drink outlets and at the souvenir shop. We highly encourage our visitors to buy their entrance tickets and book their activities online.

Are there height and weight requirements for the activities at Casela Nature Parks?

Some of our attractions and activities have restrictions on the height and the weight of visitors. Same are usually mentioned in the description of the activity.

Is Casela Nature Parks infant or toddler friendly?

We have thought of everything and we have activities and attractions for all ages. Younger kids will be amazed by the colorful species of birds in our aviary as well as the large number of animals in the park. Get closer to baby animals at the petting farm by feeding them and end your day at the kids’ playground.

Is smoking and alcoholic beverages allowed in the park?

No alcoholic beverages may be brought into the park. We do serve alcoholic beverages at the Main Restaurant where you can also have your meal while facing the beautiful western coast of Mauritius. Casela Nature Parks is a non-smoking facility, however, we have designated smoking areas around the park.

Who should you contact if any member of your group went missing?

Casela Nature Parks is a safe and secure place for both kids and adults. Should you have any difficulty to locate any group member, please feel free to contact any team member at the park for assistance.

What about my valuables?

Lockers are available at Casela Nature Parks and are on self-service against a rental fee. You are advised to secure all your valuable and personal belongings prior to your visit. However, Casela Nature Parks may not be held responsible for any lost or stolen items.

What is chaperone policy of Casela Nature Parks?

We strongly recommend that minors under the age of 18 be accompanied by a parent or adult guardian. Parents or guardian may be requested to sign authorization forms before their kids are allowed to carry out some activities. Casela Nature Parks will not assume any responsibility or liability for unattended minors.

Are drones allowed in the park?

It is strictly forbidden to fly drones in the park and on the parking space. Drones can frighten the animals and can get lost inside the park.

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